FREQUENTLY ASKED QUESTIONS

ARE ALL OF YOUR PAINTINGS ORIGINAL?

Yes, we only sell 100% original paintings that are signed by the original artists. At vividartconcept.com we ensure that all of our paintings undergo a number of rigorous tests before they’re admitted into our gallery and these tests are done in order to ensure that our paintings are authentic and of high quality.

WHAT IS THE COST FOR SHIPPING?

Our shipping cost, determines the distance between us (shipping address) and your (country) to everywhere in the world. Once a customer places an order, our highly trained staffs begin the process of shipping the artwork to the provided shipping address. We usually ship within 2 business days of receiving an order using UPS, FedEx,Ems or USPS. All paintings are carefully hand packed inside of sturdy containers that have cushioning materials on either side in order to reduce the likelihood of damage during shipment.

WHAT IS THE TIME FRAME FOR STANDARD SHIPPING?

We ship all paintings within 48 hours of payment from Mondays to Fridays. Once an order is shipped, it usually takes 1 to 2 weeks for the package to arrive at its final destination. Shipment may be longer in a few instances; however, in most cases your new painting is expected to arrive within 10-14 days.

WILL MY PAINTING BE SAFE DURING SHIPMENT AND DELIVERY?

Rest assured your new painting will arrive safely. We pack all paintings with strong and durable materials such as Styrofoam inserts and bubble wraps.

WHAT IF I DON’T LIKE A PAINTING AFTER DELIVERY?

We offer all of our customers a 10 Day Money Back Guarantee! This allows our customers ample time to return their delivered artwork from the day of delivery. If for any reason you fall out of love with your painting within 10 days of receiving it, we will be happy to give you a refund with no questions asked. If you decide to return your painting, please ensure that the painting is in its original condition, the same physical condition in which you have received it. To get more information or to arrange a return, please contact us at contact vividartgalleryng@yahoo.com

CAN I PUT A PAINTING ON HOLD?

Yes, you can put a painting on hold. To do that, send us an email at offices vividartgalleryng@yahoo.com

DO YOU FRAME THE PAINTINGS?

Frame preferences vary among different customers but most paintings are shipped without a frame. If you’d like a frame for your painting, please send us an email at contact vividartgalleryng@yahoo.com prior to or upon placing your order. We will be happy to discuss our framing options with you!